Using our Websites: Terms & Conditions and Online Privacy Notice

Welcome to our website

These Terms & Conditions set out the conditions for using our websites.  These terms and conditions apply to the entire contents of the websites under the domains www.coram.org.uk and pledge.coram.org.uk and to any correspondence by e-mail between us and you. 

Our Online Privacy Notice gives information for visitors to our websites about how personal data may be collected and processed when using the sites. 

Please read this information carefully as it takes effect from your first visit to the websites. Your use of the sites means you are agreeing to comply with and be bound by our Website Terms & Conditions, our Online Privacy Notice and our Group Privacy Notice

All references to ‘Coram’ mean Coram and/or other charities within the Coram group of charities. If there is any conflict between these terms and conditions and specific terms appearing elsewhere on the websites relating to specific material then the latter shall prevail. 

Contents

 

Website Terms & Conditions 

Contents

Website Content

In developing the Coram website, every effort has been taken to ensure the information held on the site is accurate in the UK, legally correct and ethical at the time of appearance. Information contained on the Coram website is provided for information only we do not guarantee the accuracy, timeliness or completeness of the information and materials offered on this website for any particular purpose.

Although care has been taken in preparing the information contained on this website, the content provides only general information and must not be used as an alternative to professional advice. We recommend users seek professional advice where appropriate.

Copyright

Coram is committed to respecting the intellectual property rights of others.  We have made reasonable efforts to determine where copyright is held by third parties and ensure that the reproduction of content on the pages of our website and other digital publications (including, but not restricted to, images, text and video) is done with the consent of copyright owners, where applicable.  Owing to the age of some of this content, and given the resources available to us, this hasn’t always been practicable.  If you are a rights holder and are concerned that you have found material on this website for which you have not granted permission or is not covered by a copyright exception under the UK Copyright, Designs and Patents Act 1988, please contact us including the following details:

  1. Your name and contact details
  2. The full details of the material’s creator
  3. The web address (URL) of where you found the material
  4. Proof that you are the rights holder and a statement that you are the rights holder or are an authorised representative.

Any queries relating to copyright in the content of this website should be referred to marketing@coram.org.uk.

Liability

Coram reserves the right to change the content of the website, withdraw or amend any information, programmes or events at any time without liability.  

So far as is permitted by law Coram accepts no liability for loss or damage, including personal injury, resulting from use of this website. While all reasonable efforts are made to ensure no malware or viruses are transmitted via our website, this cannot be guaranteed. Coram will not accept liability from damage caused by viruses and recommends that users safeguard their IT equipment before downloading information.

The content of this website is aimed at adults within the UK and other advice should be sought in other circumstances.

While Coram endeavours to ensure that this website is normally available 24 hours a day, it shall not be liable if for any reason the website is unavailable at any time or for any period. 

If you believe the content of any pages to be inaccurate or out of date, please email website@coram.org.uk.

Unauthorised access

Hacking into this website for the purpose of adding to or altering the content of the website or sending unsolicited emails (spam), transmitting any offensive or illegal content, and interfering with the general working of the site is illegal and unethical.

Links

Please obtain permission from us to include any links to our website. This can be requested by emailing Coram using the Contact us link below. Coram reserves the right to require links to be removed if we believe it is not in our interest.

We have provided links to other organisations for your convenience and to provide further information. This does not signify that we endorse the linked website(s) and we cannot guarantee or be responsible for their content or accessibility. Please read their privacy policies and terms and conditions.

Using our logos and information

The Coram logo and other logos associated with the Coram group of charities may not be used without Coram’s prior written consent. Requests to use the Coram logo or other logos associated with the Coram group should be sent to marketing@coram.org.uk.

This website contains material which is owned by or licensed to Coram. Copyright material includes, but is not limited to, information, publications, images, videos, and the design, layout and appearance of the website. Some information, materials or photos on our website may be the property of another copyright owner, used here with their permission, and must not be used without their consent.

Coram’s downloadable leaflets, brochures and publications and our web pages can be printed, copied and used for private use, study or teaching purposes; however no modification may be made to the content. Content may not be used for commercial, public or any other purposes without Coram’s prior written permission. No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Coram’s prior written permission. 

Coram Pledge Wall

Use of the Coram Pledge Wall is restricted to individuals over the age of 16.  Users must have permission to upload photos. Coram accepts no liability for content or photos uploaded by users. Names, comments and photos will be moderated in line with these Terms & Conditions, so will not go live straight away. 

We advise all users to be sensitive and respectful and discourage any language or images that may offend or upset other users.  Interaction with the Pledge Wall is welcomed and encouraged but Coram reserves the right to withhold publication of comments or photos it deems to be unsuitable. This may include but is not limited to comments or photos deemed to be spam or questionable spam; including profanity; containing language or concepts that could be deemed offensive, inaccurate, libellous, defamatory, abusive, threatening or otherwise illegal; that attack a person individually; that may compromise people’s identity including Coram staff, users of Coram’s services and others not related to Coram; that promote third parties or that are deemed by Coram to be contrary to its charitable aims or the spirit of the Pledge Wall. 

Coram reserves the right to edit comments, withdraw or amend any information uploaded at any time without liability. Our decision is final. Using the site, viewing or interacting with the Pledge Wall implies acceptance of these terms and conditions. If you have any questions about use of the Pledge Wall, please contact us by email at marketing@coram.org.uk.

Joining the Pledge Wall denotes acceptance of Coram's Privacy Policy.

Disputes

Any disputes arising out of these terms and conditions will be governed by and interpreted in accordance with the laws of England and Wales (or the laws of Scotland or Northern Ireland if you live there). If you choose to bring proceedings in connection with the terms you must do so in the courts of England and Wales unless you live in Scotland or Northern Ireland, in which case you can choose to bring proceedings there.

If you have any questions about these Terms & Conditions, please contact us by email at website@coram.org.uk or via our Contact Us page.

 

Online Privacy Notice - Visitors to our websites

Contents

  1. What is Online Privacy? 
  2. What information does Coram collect about me and how is it obtained? 
  3. How does Coram use my information?
  4. How secure is the information which I give to Coram?
  5. How does Coram use ‘Cookies’?
  6. What about links to other websites?
  7. Does Coram share my information with anyone else?
  8. How can I access the information that Coram holds about me?
  9. How can I make changes to the information that Coram holds about me?
  10. How long will Coram keep my information?
  11. How do I limit or stop receiving messages from Coram?
  12. What are my rights over my personal data?
  13. Contacting the regulator
  14. Changes to this privacy notice
  15. Any questions

1. What is Online Privacy? 

Online privacy is how your personal data might be collected, stored or processed when visiting our website. Coram respects your privacy and recognises how important it is that your personal information remains secure.  Our goal is to be open and transparent about any personal data we collect, how it is used, and how it is shared. 

This statement describes how Coram collects and uses information about people who visit the Coram website and the Pledge Wall (pledge.coram.org.uk). If you have any questions about this privacy notice, please contact us at Data Protection, Coram Community Campus, 41 Brunswick Square, London, WC1N 1AZ or by email: dataprotection@coram.org.uk.

Your personal data is protected by UK and EU legislation, specifically the General Data Protection Regulation 2018 (the 'GDPR'), and the Privacy and Electronic Communications (EC Directive) 2003 ('PECR'). We aim to exceed our legal obligations by following best practice and reviewing our procedures regularly.

Coram is registered as a data controller with the Information Commissioner for the United Kingdom for those purposes for which personal information is collected. 

Your use of our website is also governed by our website Terms & Conditions (see above) and use of other Coram services is governed by any applicable terms as well as our overall Group Privacy Notice

2. What information does Coram collect about me and how is it obtained? 

We may collect information whenever you choose to interact with us. This can be done in many ways such as when you register with us for one of our services or events, subscribe to our newsletter, donate to us, purchase something online, apply for a job or volunteering opportunity, or otherwise provide us with your personal details.  We may also receive information about you from third parties but only if you have given them permission to share your information.

3. How does Coram use my information?

We will use your personal information with your consent, for legitimate purposes or other bases of legal processing outlined under the GDPR or PECR. We will process your information for reasons including, but not limited to, providing you with the services, products or information you have requested, for administration purposes, in order to comply with financial regulations and the law, and to further our charitable aims.

In order to do this, we may need to share your information within the Coram Group, or associated organisations and agents. We will not swap or sell your data to any third parties for marketing purposes. 

Where stated, we may use the personal information you provide to contact you in future about the work of the Coram Group. The information which we collect in this way will typically include your name, postal and/or email addresses, and your bank details if you are supporting us financially.

We may analyse the personal information we collect about you and add other publicly available information to create a profile of your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and with the most relevant information.

4. How secure is the information which I give to Coram?

Coram takes the care of your data seriously and protects your personal information in a range of ways. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. These measures include the use of secure servers, firewalls and SSL encryption. Online payments are processed for Coram by Frontstream and Paypal who follow payment card industry (PCI) security compliance guidelines when processing credit card payments. We do not store any credit card details that are provided when making a payment online.

However, please be aware that the transmission of information over the Internet is never 100% secure. While we strive to protect your personal information, we cannot guarantee the absolute security of any information you submit to us via our website. We will inform you within 72 hours if there has been a breach to your personal information.

5. How does Coram use ‘Cookies’?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to make sure that the site reflects your needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie will never give Coram access to your computer or any information about you, other than the data you choose to share with us and your IP address.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. You can do this by clicking on the “Help” menu. Please note, however, that if you disable our cookies you may not be able to access certain services or facilities on our site and your use of our site may be restricted. Further information on deleting or controlling cookies is available at www.aboutcookies.org.

6. What about links to other websites?

Coram's website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Does Coram share my information with anyone else?

The personal information we collect about you will mainly be used by our staff (and volunteers) at Coram so that we can support you or provide the service(s) you have requested.

Coram will not sell, distribute or lease your personal information to third parties unless we have your permission, are acting in legitimate interests (specified at the point of data collection) or are required to do so by law. We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity. 

We may, however, share your personal data with trusted third parties who work with us or on our behalf to deliver our services. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our agreement with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• They are required to comply with all relevant Data Protection Laws.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

8. How can I access the information that Coram holds about me?

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. If you wish to exercise these rights, please write to:

Post: Coram Data Protection Officer, 41 Brunswick Square, London, WC1N 1AZ.

Email: dataprotection@coram.org.uk

We aim to issue an initial response to all enquiries within five working days, and will offer a full response to all information access requests within forty working days of receipt. It will help us locate your records more easily if you can tell us something about the nature of your contact with Coram.

9. How can I make changes to the information that Coram holds about me?

If your personal details change, please help us to keep your information up to date by notifying us at dataprotection@coram.org.uk. It will help us to update your information quickly if you include your full name and address and/or supporter number (if known), together with details of the correction to be made.

10. How long will Coram keep my information?

How long we keep your information depends on the purpose of data processing. Details of this can be found at the point of data collection, in emails or by emailing dataprotection@coram.org.uk.

If you cease to have an active relationship with us or request to receive no further contact, we may retain some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we don’t accidentally duplicate information. 

Under GDPR you do have the right to be forgotten – whereby the personal data we hold about you will be deleted from our systems. Please note that if you choose to be forgotten the products and services Coram can provide you becomes limited. 

11. How do I limit or stop receiving messages from Coram?

You may choose to restrict the collection or use of your personal information by following the opt-in and opt-out instructions on any online form or email you might receive from us or by emailing supportercare@coram.org.uk or calling us on 020 7520 0330.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time.

If you wish to receive no further information from us, at any point in time, this can be done via post or email, details below. 

Post: Coram Managing Director of Compliance, 41 Brunswick Square, London, WC1N 1AZ.

Email: dataprotection@coram.org.uk

12. What are my rights over my personal data?

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights.

You have the right to:

  • Ask us what information we hold about you – and be given that information (usually free of charge).
  • Ask us to correct, change or update any information we hold about you.
  • Withdraw your consent for us to use your information.
  • Ask us to delete your information entirely. For example, when you withdraw consent, or object to us processing your data and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • Object to your data being processed by us (for legitimate interests) for reasons connected to your individual situation. We must do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
  • Make a complaint or ask any other question in relation to your information.
  • Ask us to stop using your personal data for direct marketing (either through specific channels, or all channels). We must always comply with your request.
  • Review by a Coram staff member of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

To exercise any of your rights, or ask us any questions about our data protection practices, please either speak to your Coram contact (if you have one) or email dataprotection@coram.org.uk.

You can also write to us at:
Managing Director of Compliance
Coram Campus
41 Brunswick Square
London
WC1N 1AX

If we choose not to action your request we will explain to you the reasons for our refusal.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Online Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. 

13. Contacting the regulator 

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113 (local rate) or 01625 545745 (national rate)

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)

Or write to them at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

14. Changes to this privacy notice

It's likely that we'll need to change this Online Privacy Notice from time to time. If we modify this privacy notice, we will post the revised version here, with an updated revision date. Please check back periodically, and especially before you provide any personally identifiable information. 

15. Any questions?

If you have any questions that haven’t been covered, please contact our Managing Director for Compliance who will be pleased to help you. 

You can contact us by email at: dataprotection@coram.org.uk, or write to us: Managing Director of Compliance, Coram Campus, 41 Brunswick Square, London, WC1N 1AZ.

 

Registered Charity No: 312278, Registered Charity Name: The Thomas Coram Foundation for Children, known today as 'Coram'

Last updated: May 2018

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