Webinar with EY Seren: Using service design to create modern public services that drive better outcomes for local communities:

The Coram Innovation Incubator is pleased to invite you to join us for our upcoming event, a Service Design webinar with EY Seren, EY’s UK Innovation and Design Studio.

This introductory service design session led by EY Seren has been developed to equip you with knowledge, skills and real-world service design examples and practical insights that can be be applied immediately. This webinar shines a spotlight on the design and development of a toolkit that provides support to local authorities (LAs) to re-design their Adult Social Care assessment operating models, commissioned by the Department of Health and Social Care.

During the webinar you will learn how to:

Take citizen-centred approaches to understand lived experience and define the right problem to solve
Design modern, fit for purpose and sustainable public services that meet citizen, staff and partner needs and improve outcomes
Deploy a test and learn mindset and methods to ensure the services meet the needs of all stakeholders
Deliver a joined-up service provision that generates savings, reduces duplication of effort and streamlines processes
Use service design tools and methods to incentivise and adopt new ways of working, and reduce, manage and delay demand at the front door

To bring the tools and approaches to life, we will share a real-life example of working with the Department of Health and Social Care on designing the Adult Social Care assessment toolkit for local authorities.

Speakers include:

Aga Szypicyn

Aga is a Senior Manager at EY and a design strategist with over 10 years of experience in design management and leadership across public and private sectors. She specialises in deploying design thinking and human-centred approaches to drive complex end-to-end service and product redesigns as part of the Local Public Services team working with the Birmingham City Council, DHSC, Mayor’s Office and Met Police among others.

Shagun Seth

Shagun is a Director at EY, specialising in understanding the lived experiences of citizens and staff, designing future facing and resilient services, using behaviour change to drive positive change in organisations and helping communities help themselves through strength and asset-based approaches. Over the years, Shagun has focused on redesigning services with an emphasis on ‘prevention’. This ranges from reducing homelessness to preventing violence against women and girls and reducing anti-social behaviour.

Using service design to create modern public services that drive better outcomes for local communities

During the webinar you will learn how to:

Speakers include:

Join us