Accessibility statement

Measures to support accessibility

Coram takes the following measures to ensure accessibility of Coram websites:

• Assign clear accessibility goals and responsibilities.
• Created an accessibility guide for anyone who manages websites across the organisation.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Coram is fully conformant with WCAG 2.0 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Feedback

We welcome your feedback on the accessibility of Coram. Please let us know if you encounter accessibility barriers on the Coram website:

• E-mail: marketing@coram.org.uk
• Visitor Address: Coram Campus, 41 Brunswick Square, London WC1N 1AZ
• Postal Address: Coram Campus, 41 Brunswick Square, London WC1N 1AZ

We try to respond to feedback within three business days.

Compatibility with browsers and assistive technology

Limitations and alternatives

Despite our best efforts to ensure accessibility of Coram, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Coram:

1. Comments from users: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within three business days. Please email marketing@coram.org.uk if you encounter an issue.

Assessment approach

Coram assessed the accessibility of Coram by the following approaches:

• Self-evaluation

Proof of compliance

Rather than using automated tools and badges, which can be a bit hit-or-miss, we aim to be responsive to your needs. Please notify us of any specific problems you encounter, or any suggestions you have for improvement.

Formal complaints

We aim to respond to accessibility feedback within three business days, and to propose a solution within 10 business days, should you be dissatisfied with our response to you.